Sometimes, when users try to access their QuickBooks files in multi-user mode, they can’t open it and instead get an error indicating the QuickBooks multi-user mode not working issue. This issue prevents the access of files in multi-user environments due to incorrect hosting setup, poor connection, and QuickBooks Database Server Manager issues. Let’s discuss it in detail. 

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Possible Causes of Multi-user Mode Not Working Issue

The list below will help you understand the triggering factors of multi-user mode issues and errors such as QuickBooks error H202.

• Incorrect hosting settings.
• Problem with QBDB server manager.
• Unstable network connection.
• Poor multi-user setup.

Solutions To Resolve Multi-user Mode Not Working Issue

Verify your hosting settings and run crucial tools present under QB Tools Hub to get rid of multi-user mode issues in seconds. 

Solution 1: Verify Hosting Settings

If one or more of your workstations is improperly configured to host QuickBooks, you may receive a multi-user mode not working error. The server, which is the computer that hosts your company files, should be the only one set for multi-user mode.

• Launch QuickBooks on any workstation.
• Do not open your company file. Instead, click on File.  
• Then select Utilities.
• If you see the Host Multi-User Access option, do not select it and proceed to the next workstation, as this one is not causing the issue.
• Select the option Stop Hosting Multi-User Access if you find it available.
• Repeat the above steps on each workstation.
• After checking all workstations, move to your server computer, which hosts the company files.
• Open QuickBooks.
• Click on File. Then go to Utilities. 
• Select Host Multi-User Access.
• If Stop Hosting Multi-User Access is an option, don’t select it.

Solution 2: Utilize the QB Database Server Manager and File Doctor tool with the QB Tool Hub

Step 1: Download QB Tool Hub on Your Server

• Close QuickBooks.
• Download the Tool Hub.
• Save the file to your preferred location.
• Open the QuickBooksToolHub.exe file.
• Follow the prompts on the screen. Install the tool.
• Agree to the terms and conditions.
• Once complete, double-click the icon. Launch the Tool Hub.

Step 2: Open the QBDB Server Manager

• Open the QB Tool Hub.
• Click on Network Issues.
• Select QuickBooks Database Server Manager.
• Click on Start Scan. If your company file folders are not visible, click Browse to find the location of your company files.
• Then, click Start Scan.
• Once the scan is complete, select Close. 
• Open QuickBooks.
• Click on File. 
• Then, switch to Multi-user Mode.

Step 3: Run the File Doctor

• Open the Tool Hub.
• Select Company File Issues.
• Click on Run QuickBooks File Doctor.
• Wait a few moments.
• Once it’s open, select your company file.
• Select Check your file and Network.
• Click on the Continue option.
• Enter your admin password. Then, click Next.
• Lastly, check for the error.

Conclusion

Following this guide, you will be able to resolve the QuickBooks Multi-user mode not working issue effectively and ensure a collaborative approach to managing your finances.